Summary

Highly motivated, organized, leader who developed peers through intense training, team-driven exercises, and personal accountability. High success rate working on projects with challenging deadlines. Able to provide IT support with proven skills in computer maintenance and repair. Efficiently managed teams and created a vision for all to follow.

Active Secret Security Clearance

 

Certifications

·            CompTIA A+ Certified, Cert ID: ZE0CXERE3H41YBBW

·            CompTIA Security+ Certified, Cert ID: ­XYJ66J3MMHRECDGV

Technical Summary

Operating Systems: Windows 2000 Pro/XP Pro/Vista/7, Linux, UNIX

Networking Protocols: TCP/IP, WINS, DHCP, DNS, SMTP, POP3, HTTP, FTP, SSH, TLS

Software Applications:Microsoft Office 2010/2013 product suite; Norton and McAfee corporate              antivirus suite; VMware

Installations: Hardware and peripheral (printer, scanner, modem, router, expansion cards), hard drive, RAM, optical drives (SATA, PATA DVD Drives, CD Drives), power supply

Troubleshooting: OS Boot, Recovery Console/Windows Recovery Environment, VPN setup, Windows Server 2000/2008 (DNS and DHCP setup, active directory, group policy backup and configuration, file and printer sharing, adding workstations), Local Area Networking, power supply

 

 

Highlights of Qualifications and Experience

Information Technology

·            Proficient with electrical hardware test equipment (toner probe, multi-meter, loopback plug, POST card)

·            Efficient in installing software and applications to user standards by actively listening and communicating with end user

·            Strong understanding of firewall configuration, RACF, and TSO

·            Knowledge of layer 4 – layer 7 protocols such as SSL, HTTP, DNS, SMTP and IPSec

·            Skilled at configuring Windows XP, Vista, & Windows 7, Microsoft Active Directory

·            Highly accomplished in fixing of different types of desktop computers, laptops and motherboards

·            Detailed knowledge of embedded systems, computer networks as well as motherboard engineering

·            Hands on experience in network installation and troubleshooting of LAN and WAN networks

·            Skilled at mounting hardware and installing software in a data center environment

Training/Coaching

·            Instructed incoming personnel on current missions and how to effectively apply themselves

·            Providing guidance and direction to subordinates, including setting performance standards and monitoring performance

·            Guided team members in maneuvering and assisting immediate supervisor as required

·            Mentored subordinates on how to maintain equipment and keep accountability of high value items

·            Taught classes on a variety of subject matters

 

Customer Service

·            Clear communication skills aimed at understanding customers’ needs and providing corresponding services

·            Analytic thinking aimed at resolving customers’ issues in a proactive manner

·            Excellent body language targeted at providing customers with a positive image of the company

·            Demonstrated ability to handle high stress and volume of customers while maintaining a positive shopping experience for the customer

 

Professional Experience

 

Citizens Property Insurance, Jacksonville, FL                                                                                             

Information Technology Intern                                                                                                            May 31^st till August 5th

·            Created and analyzed reports for senior management detailing technical service desk productivity.

·            Redesigned portal webpage to improve the System Development Life Cycle (SDLC) process.

·            Experienced and participated in the daily activities of the technical service desk servicing 4000+ tickets from 3 locations.

·            Coordinated meetings with group members to accomplish project task

·            Produced SLA reports using Excel formulas.

Honeywell Technology Solutions Inc., Jacksonville, FL

Contracted through Bear Staffing

Computer Operator (DoD Contract till May 27^th 2016)                                                                March 2016 till May 27^th

·            Process scheduled routines that present few operating problems, in response to computer output instructions or error conditions.

·            Refresh 300 computers a day with complete accuracy.

·            Utilize secret clearance to acquire hardware with sensitive information.

·            Apply standard operating or corrective procedures.

·            Report problems that do not respond to planned procedure.

·            Use Microsoft Office (or equivalent software applications) to review, modify, distribute and complete reports and schedules as needed.

·            Diagnose basic computer related issues, reporting problems to their supervisor for action items needed to correct problems.

U.S. ARMY, Hunter Army Airfield, GA

U.S. Army Special Operations (Airborne Ranger) September 2012 - October 2015

·            Maintained full accountability for high value items, equipment, and supplies

·            Directly training 250+ foreign special operations

·            Presented strong problem solving skills

·            High success rate working on missions with challenging deadlines through time management

·            Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.

·            Supervised operation and organizational maintenance of weapons systems and specialized equipment.

 

Education

Troops to Tech ProgramJanuary 2016 - April 2016

New Horizons Computer Learning Center- Jacksonville, FL

-        Completed courses: CompTIA A+, Network+, Security+, Cisco CCNA,

and Microsoft Server 2012

B.S., General Studies, concentration in Information Systems August 2008 - May 2012

Ball State University- Muncie, IN